Most Malaysian SMEs start with email on their web hosting. Here's how to move it to Google Workspace without losing old emails, missing new ones, or touching your website.
Yes. cPanel email is copied to Google Workspace over IMAP, then your MX records are switched to Google, so old emails come across and new emails keep arriving throughout. Your website stays on cPanel and isn't affected. For a small team, the move typically takes 1–3 working days.
Emails and folders move directly over IMAP. Contacts and calendars move by export and import. Forwarders and aliases are recreated in the Google Admin console. Your website, files and databases stay on your hosting — only email changes.
| Data | Moves to Google Workspace? | How |
|---|---|---|
| Emails & folders | ✓ Yes | IMAP migration with Google's data migration service |
| Contacts | ✓ Yes | Export from Roundcube / Outlook as CSV or vCard, import to Google Contacts |
| Calendars | ✓ If used | Export .ics from webmail or Outlook, import to Google Calendar |
| Email forwarders & aliases | ✓ Recreated | Set up as aliases or Google Groups in the Admin console |
| Your website | Stays on cPanel | Only email moves — the website and hosting are untouched |
Create users first, copy old mail, then switch MX records — in that order. Switching MX before copying is the most common mistake and causes missing emails. Follow these nine steps and email keeps flowing the whole time.
No. Moving email only changes your MX records; your website's A record and hosting stay exactly as they are. The one thing to change is cPanel's Email Routing — set it to Remote Mail Exchanger so contact-form emails from your website reach Google Workspace.
For a team of up to about 15 mailboxes, setup, copying and the MX switch typically take 1–3 working days. Large mailboxes take longer to copy, but there's no downtime because the old server keeps receiving email until the switch.
You pay the Google Workspace subscription, a one-time RM99 setup fee, and a separate email data migration fee quoted by the number of mailboxes. Migration is only needed if you want to keep old emails; new setups without old mail just need the setup fee.
See Google Workspace price in Malaysia for plan prices, or ask us for a migration quote.
Yes, or access to cPanel so passwords can be reset for the migration. The migration logs in to each mailbox over IMAP to copy its emails.
MX changes take minutes to a few hours to spread. Emails arriving at the old server during that window are picked up by a final sync, so nothing is lost.
Yes. Mailboxes of many gigabytes can be migrated; they simply take longer to copy. Each Google Workspace user's storage is pooled, so large mailboxes fit comfortably.
Not immediately. Keep them for a few weeks as a backup, then delete them once everyone confirms their old emails are in Google Workspace.
Tell us your team size and current email. We'll recommend a plan and send a clear quotation — usually the same business day.